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Client Communication Policies

Communication + Feedback

Client Response Time: Clients are required to respond to feedback within 7 business days. Failure to communicate within this timeframe may result in the termination of the project or a Restart fee of $50.00.

Understanding and Flexibility: BGG acknowledges that unforeseen life events can cause a client to step away from a project momentarily. We are happy to provide grace where we can; however, it is vital that clients communicate when grace is needed. This allows Tiffani to prioritize her time effectively across all projects and clients.

Agreement to Terms: By making a payment, you automatically agree to these terms.

Guidelines for Providing Feedback on Design Samples 

Be Specific:

  • Detail-Oriented: Instead of saying "I don't like this," explain what specific elements you dislike and why. For example, "The font style feels too formal; I'd prefer something more playful."

  • Positive and Negative: Highlight both what you like and what you don't. This helps the designer understand your preferences more comprehensively.

Be Constructive:

  • Problem-Solving Approach: Frame your feedback in a way that helps find solutions. For instance, "The layout feels cluttered; maybe we can simplify the header section."

Ask Questions:

  • Clarifications: If you're unsure about certain design choices, ask the designer to explain their rationale. This can provide insights and help you understand the design better.

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